Support
At Orbits.dk, your journey is the most important thing to us – from your first landing on our webshop to after your package has landed with you. No matter where you are in the universe of questions, we are here to guide you on the right course!
Support
At Orbits.dk, your journey is the most important thing to us – from your first landing on our webshop to after your package has landed with you. No matter where you are in the universe of questions, we are here to guide you on the right course!
Ping us!
Chat with us on Facebook Messenger
Do you have a quick question? Ping us and we'll answer as soon as possible!
Start a chat – we're ready to help!
Send an email
Do you have any questions?
Send us a message and we will make sure to answer you as soon as possible. You can reach us at support@orbits.dk – we are always ready to guide you through the universe of questions!
Give us a call
Need a direct connection?
Some things are easier to explain over the phone! Give us a call and we will guide you through your journey in the best possible way.
Return
To return an item, send it to:
Orbits
Sailor's Wing 192
DK-6710 Esbjerg
Remember to include your order number for quick processing.
Do you want free returns? Contact us before shipping and we will send you a return label! 🌍✨
14-day return policy – easy and hassle-free landing!
At Orbits we offer a 30-day full return policy as long as the item is unused and in its original condition. To ensure a smooth return, we recommend that you test your item on a soft surface. Remember that any labels must remain on and the item must not be dirty – it must be resalable as new. Thank you for your understanding!
Returns cost 39,-
Have you received a damaged or defective item?
Should your item be damaged or have a defect, please contact us as soon as possible. To ensure a quick processing, it will help us if you send pictures of the damage or defect. You can send your complaint directly to support@orbits.dk so that we can solve the problem quickly!
Once we have received and approved your return, we will refund the money to the card used for payment. This can take up to 7 business days, but it is often faster. Thank you for your patience!
Please note that longer processing times may occur on anniversaries and other holidays.
Delivery
Track your package all the way!
You can easily track your package using the tracking number you received via email or SMS. Use one of the following links to find your package:
Have you lost your tracking number? Just contact us with your order number and email and we will send it to you!
Email: support@orbits.dk
Telephone number: +45 25 75 50 71
We send packages via GLS or DAO, and you can choose to have your package delivered either to a parcel shop or directly to your address. If you choose a parcel shop, the delivery fee is 39 DKK. If you want delivery to your private address, there will be a higher delivery cost.