Support
At Orbits.dk, your journey is the most important thing to us – from your first landing on our webshop to after your package has landed with you. No matter where you are in the universe of questions, we are here to guide you on the right course!
Support
At Orbits.dk, your journey is the most important thing to us – from your first landing on our webshop to after your package has landed with you. No matter where you are in the universe of questions, we are here to guide you on the right course!
Ping us!
Chat with us on Facebook Messenger
Do you have a quick question? Ping us and we'll answer as soon as possible!
Start a chat – we're ready to help!
Send an email
Do you have any questions?
Send us a message and we will make sure to answer you as soon as possible. You can reach us at support@orbits.dk – we are always ready to guide you through the universe of questions!
Give us a call
Need a direct connection?
Some things are easier to explain over the phone! Give us a call and we will guide you through your journey in the best possible way.
Return
To return an item, send it to:
Orbits
Sailor's Wing 192
DK-6710 Esbjerg
Remember to include your order number for quick processing.
Do you want free returns? Contact us before shipping and we will send you a return label! 🌍✨
14-day return policy – easy and hassle-free landing!
At Orbits we offer a 30-day full return policy as long as the item is unused and in its original condition. To ensure a smooth return, we recommend that you test your item on a soft surface. Remember that any labels must remain on and the item must not be dirty – it must be resalable as new. Thank you for your understanding!
Returns cost 39,-
Have you received a damaged or defective item?
Should your item be damaged or have a defect, please contact us as soon as possible. To ensure a quick processing, it will help us if you send pictures of the damage or defect. You can send your complaint directly to support@orbits.dk so that we can solve the problem quickly!
Once we have received and approved your return, we will refund the money to the card used for payment. This can take up to 7 business days, but it is often faster. Thank you for your patience!
Please note that longer processing times may occur on anniversaries and other holidays.
Delivery
Standard delivery time in Denmark is 1-2 business days. For international shipping it is typically 5-10 business days depending on the destination.
Yes, we deliver to the entire EU as well as selected countries outside the EU. Exact delivery costs are shown in the shopping cart based on your country.
Track your package all the way!
You can easily track your package using the tracking number you received via email or SMS. Use one of the following links to find your package:
Have you lost your tracking number? Just contact us with your order number and email and we will send it to you!
Email: support@orbits.dk
Telephone number: +45 25 75 50 71
We send packages via GLS or DAO, and you can choose to have your package delivered either to a parcel shop or directly to your address. If you choose a parcel shop, the delivery fee is 39 DKK. If you want delivery to your private address, there will be a higher delivery cost.
We offer free shipping on orders over DKK 499 in Denmark. For other countries, the free shipping limit varies - see the current terms at checkout.
Products & Design
Orbit's mouse pads combine premium quality with unique designs that appeal to gamers, yet with a sophisticated look. We focus on creating products that both deliver high performance and serve as a stylish addition to your desk.
Our mouse pads are made of durable microfiber fabric on the surface with a non-slip rubber base that keeps the mouse pad securely in place during use.
We offer the following sizes:
Surface One - Mouse Pads
Medium (450 x 400 mm)
XL (900 x 400 mm)
Surface Play - Playmats
Medium (1100 x 1100 mm)
XL (1600 x 1100 mm)
We do not currently offer custom designs. Please stay tuned to our website and social media for any future opportunities for personalized designs.
Or send us inspiration for your next designs. We welcome all inquiries with open arms.
Product Care & Use
For the best maintenance, we recommend that:
- Clean stains with a damp cloth and mild soap.
- Avoid putting the mouse pad in the washing machine.
- Allow the mouse pad to air dry completely after cleaning (avoid direct sunlight)
- Avoid using aggressive cleaning agents.
With proper care, our mouse pads can last for years. The material is chosen for its durability, so you can enjoy your unique design for a long time.
It may vary from time to time, depending on how much it is used.
Yes, our mouse pads are tested and compatible with all modern mice - both optical and laser mice.
Our products differentiate themselves by combining gaming performance with more sophisticated and stylish designs that fit into both gaming setups and office environments. We focus on premium quality and a design that appeals to a wider audience than traditional gaming products.
Orbits
Orbits is a 100% Danish company based in Western Jutland, located in Esbjerg.
Our designs are created by a dedicated in-house design team that focuses on balancing aesthetics with functionality.
We are primarily an online company, but strive to get our products to selected retailers in Denmark.
You can contact our support in the following ways:
Email: support@orbits.dk
Phone: +45 25 75 50 71 (Weekdays 9-16)
Do you have any questions?
Do you have a question that is not answered here? Contact us at support@orbits.dk and we will get back to you as soon as possible.